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FAQ


What are your shipping rates?

Standard shipping: 3-5 working days.

Our shipping rates to Europe start at 4€. Please select your delivery country upon checkout for the calculation of your shipping rate.

How do I pay for orders?

Payment methods:

  • Credit or Debit Card: VISA, MASTERCARD, AMERICAN EXPRESS.
  • Bank Transfer.
    • IBAN: CZ24 2010 0000 0020 0007 0593

    • SWIFT / BIC: FIOBCZPPXXX

How long is the delivery time?

All orders are put into production and shipped within 24-48 business hours from the identification of payment, and usually reach the customer in 3-5 business days.

If 6 business days have passed and you still have not received your order, contact us and we will do everything possible to help you and find a solution.

Do you notify by phone before delivery?

After placing your order, you will receive a follow-up email with the delivery details. The transport company is not obliged to contact the recipient by phone to arrange the delivery, but they will leave a note of "attempted delivery" if it has not located anyone at the time of delivery. If you have any questions, contact us at info@goodmask.org

Which transport companies do you use for shipping?

We work with leading transport companies across Europe such as MRW, Correos, Relay, Colissimo, DHL, Hermes, DPD, GLS, bpost amongst others.

Are GOOD MASK respirators and face masks certified?

Absolutely! We invite you to check all the details about our certifications here.

Where are GOOD MASK masks produced?

We proudly produce our masks in the Czech Republic, using Czech materials only.